We at Barclays are committed to providing a high standard of customer service to you, our valued customer. However, on occasion when things go wrong, we want to hear it from you as it gives us a chance to put matters right and to improve our service to all our customers.

You can share your complaint with your local branch staff in person or contact us by phone, letter, email or filling the “Feedback Forms” available at all our branches/service centers.
To help us investigate and resolve your complaint quickly, we’ll need the following information:

• Your name and contact details where we can contact you, including email address
• Your account number
• A clear description of your concern / complaint
• Details of what you would like us to do to put it right

• Call us

  Please feel free to call us any time on
  
  From within the UAE 04 428 6000
  From outside the UAE 009714 428 6000
  
  Commercial customers can call on 00971 600522203

• Email us

  For all complaints write to:
  feedback.uae@barclays.com
  
  For complaints related to commercial banking write to:
  uaecommercialservices@barclays.com

We will do our best to resolve your complaint as soon as possible however, in situations when we are unable to resolve it immediately, we will:

• Call to confirm we have received your complaint within 24 working hours
• Provide you with the details of who is handling your complaint and how to contact them.

When your complaint takes longer to resolve, we will keep you informed of the progress every two working days. When resolution is taking longer than promised, we will write to you explaining why, and let you know by when your complaint will be resolved.

If you are still not happy with our efforts in resolving your complaint, you can request a review from our Service Quality Team at servicequality@barclays.com.