Barclays is committed to providing a high standard of customer service to all our customers. However, on occasion when things go wrong we want to hear it from you as it gives us a chance to put matters right and to improve our service to all our customers.
You can share your feedback, concern or complaint with your local Barclays branch staff in person, or contact us by phone, letter, email or completing a feedback form available at all our branches/ and service centres.
To help us investigate and resolve your complaint quickly, we will need the following information:
Your name and contact details where we can contact you, including email address
Your account or debit/credit card number
A clear description of your feedback, concern or complaint
Details of what you would like us to do to put things right
Your feedback is important to us as it allows us to enhance the service we provide to you, our customers.
View - Recent changes we have made based on your feedback.
From within the UAE: 600 522 203
From outside the UAE: 00971 (0)4 438 2222
We will do our best to address your feedback or concern, or resolve your complaint as soon as possible. However,in situations where we are unable to resolve a complaint immediately, we will:
Acknowledge your complaint within 24 working hours
Provide you with a reference number for your record.
If your complaint takes longer than anticipated to resolve, we will keep you informed of the progress every two working days. When resolution is taking longer than promised, we will call or write to you explaining why, and let you know by when your complaint will be resolved.
If you are still not happy with our efforts in resolving your complaint, you can request a review from our Service Quality Team at firstname.lastname@example.org