Barclays is committed to providing a high standard of customer service to all our customers. However, on occasion when things go wrong we want to hear it from you as it gives us a chance to put matters right and to improve our service to all our customers.
You can share your feedback, concern or complaint with your local Barclays branch staff in person, or contact us by phone, letter, email or completing a feedback form available at all our branches/ and service centres.
Your feedback is important to us as it allows us to enhance the service we provide to you, our customers.
We will do our best to address your feedback or concern, or resolve your complaint as soon as possible. However,in situations where we are unable to resolve a complaint immediately, we will:
Acknowledge your complaint within 24 working hours