Customer Feedback

Details

Barclays is committed to providing a high standard of customer service to all our customers. However, on occasion when things go wrong we want to hear it from you as it gives us a chance to put matters right and to improve our service to all our customers.

You can share your feedback, concern or complaint with your local Barclays branch staff in person, or contact us by phone, letter, email or completing a  feedback form  available at all our branches/ and service centres.

To help us investigate and resolve your complaint quickly, we will need the following information:

  • Your name and contact details where we can contact you, including email address

  • Your account or debit/credit card number

  • A clear description of your feedback, concern or complaint

  • Details of what you would like us to do to put things right

Your feedback is important to us as it allows us to enhance the service we provide to you, our customers.

View - Recent changes we have made based on your feedback.



Call us

Personal Banking:

From within the UAE: 04 428 6000
From outside the UAE: 
009714 428 6000 

Premier Banking:

From within the UAE: 800 428 6080
From outside the UAE 009714 429 6902

Business Banking:

From within the UAE: 04 429 3898
From outside the UAE: 
009714 429 3898 

Corporate Banking:

From within the UAE: 600522203
From outside the UAE: 009714 362 6780


Email us

Personal and Premier Banking:
xxxx
feedback.uae@barclays.com
askdjks 
Business Banking:
xxxx
business.banking@barclays.com
askdjks   
Corporate Banking:
xxxx
uaecorporateservices@barclays.com


Our response

We will do our best to address your feedback or concern, or resolve your complaint as soon as possible. However,in situations where we are unable to resolve a complaint immediately, we will:

Acknowledge your complaint within 24 working hours

Provide you with a reference number for your record.

If your complaint takes longer than anticipated to resolve, we will keep you informed of the progress every two working days. When resolution is taking longer than promised, we will call or write to you explaining why, and let you know by when your complaint will be resolved.

If you are still not happy with our efforts in resolving your complaint, you can request a review from our Service Quality Team at 
servicequality@barclays.com