Card Fraud

Card Fraud

Protecting your cards

Want to know how you can protect yourself from credit and debit card fraud? Here are some of the most common scams and how you can avoid them.

If you think you've fallen victim to fraud on your Barclays cards, call us immediately on 04 428 6000.


Lost and stolen card fraud

This occurs when a lost or stolen card is used by a fraudster posing as you. Most lost and stolen card fraud occurs before you report the loss.

To protect yourself:

  • Report any lost or stolen cards immediately
  • Use chip and PIN cards where possible
  • Only carry the cards you need
  • Avoid placing cards in your pockets, where they can easily fall out
  • Make sure that your cards fit snugly inside your wallet or purse
  • Take precautions to avoid your card being stolen – for example, don’t leave your handbag unattended or keep your wallet in your back pocket


Counterfeit card fraud or skimming

A counterfeit card can be a fake card or a valid one that’s been altered or recoded.
Most cases involve skimming, when the data on your card’s magnetic strip is electronically copied on to another card without your knowledge.

Skimming commonly occurs at retail outlets – particularly clubs, restaurants and petrol stations – and at cash machines that have been illegally fitted with a skimming device. The stolen data is then used to create counterfeit cards. If you believe a Barclays cash machine has been tampered with, call 04 428 6000.

Most people are unaware that they’ve fallen victim to this fraud until their statements arrive.

To protect yourself:

  • Don’t leave your card with club or restaurant staff for long periods
  • Don’t let retail staff take your card away to process payments
  • Check cash machines for signs of tampering before you use them


Card not present fraud

This is the most common type of card fraud in the UAE. It occurs when fraudsters steal your card details and use them to buy things over the Internet or by phone, fax or mail. Always be aware of who you are dealing with.

To protect yourself:

  • Avoid entering your card details on shared or public computers
  • Always remember to log out of any websites where you’ve entered your card details
  • Only enter your card details on secure sites (ie, those whose web address begins with ‘https’ and have a padlock in the browser window)
  • Keep a close eye on your statements and report any fraudulent transactions immediately


Identity theft on cards

This occurs when a fraudster uses your personal information to open or access card accounts in your name. There are two types:

  • Application fraud happens when stolen or fake identification documents are used to open an account in your name

  • Account takeover occurs when fraudsters use your personal information to pose as you and convince your bank to make payments from your accounts, order new cards and so on

To protect yourself:

  • Shred bills, bank statements and other documents containing your personal details before disposing of them
  • If you use social networking sites, display as little personal data on your page as possible

What should I do if I’ve fallen victim to fraud?

Contact us on 04 428 6000 immediately if you think you are or may be a victim of fraud on your Barclays cards or accounts. If you have received a suspicious email that claims to be from us, please forward it to uaefraud@barclays.com and then delete the email immediately.