Tips to Prevent Fraud

Fraud Prevention Tips

Follow our tips and you'll be well on your way to avoiding the scams

Keep your cards safe

  • Cancel any lost or stolen cards immediately. Make a list of all your card issuers’ emergency numbers and keep them handy
  • Protect your details when shopping in store, online or by phone. Make sure other people can’t hear or see your card details or personal information
  • Never carry documents or plastic cards unnecessarily. Keep them in a safe place when you’re not using them

Keep your documents safe

  • Keep your personal documents in a safe place, preferably locked away at home or your bank. If any of your documents have been lost or stolen, contact the issuing organisation immediately
  • Destroy unwanted documents, preferably by using a shredder. Never throw away entire bills, receipts, credit or debit card slips, bank statements, or even unwanted post in your name
  • Check statements as soon as they arrive. If you spot any unfamiliar transactions, contact the company concerned immediately

Keep your passwords and PINs safe

  • Never give personal or account details to anyone who contacts you unexpectedly. Be suspicious, even if they claim to be from your bank or the police. If they've called you, ask for their phone number and check that it’s genuine. Be aware that banks, including ours, will never ask for your PIN or a whole security number or password
  • Don’t use the same password for more than one account and never use banking passwords for other websites. Using different passwords increases security and makes it less likely that someone could access all your accounts
  • Never record or store your passwords or PINs in a manner that leaves them open to theft. For example, don't carry them in your purse or wallet
  • Be suspicious of emails that ask for your personal details. They're often used by fraudsters

Keep your computer and mobile software up to date

There are a number of steps you can take to improve your computer's security.

  • Make sure you install all the latest updates for your internet browser (eg, Internet Explorer) and operating system (eg, Windows 7). You should be reminded of available updates when they’re ready automatically (unless you’ve manually turned this function off). Keeping your browser and operating system up to date will ensure that these things are safeguarded and performing as well as possible

  • You should have internet security software and a firewall installed on your computer, and you should also ensure you install any updates from the providers. Make sure you run a full scan of your computer regularly with your security software

  • Install the latest updates for any third-party products (eg, non-Microsoft if you use a Windows operating system) you use. These updates sometimes include security fixes

  • Use strong passwords. A strong password should contain a mix of letters (upper and lowercase) and numbers. Try to avoid using anything obvious like your name, username or birth date. And change your passwords regularly

  • Only download files or programs from the Internet if they are from genuine, trusted websites or senders

  • Make sure you install anti-malware software on your web-enabled phone

Be Vigilant

Never download software, open attachments or follow links that you are sent by email unless you are sure that they are safe

  • If in doubt, delete the email immediately

  • Fraudsters will commonly send unsolicited email with attachments or links that will ultimately install malware (malicious software) on your computer unbeknownst to you

  • Be aware that these emails can be sent from people you know! Fraudsters can sometimes take over the email accounts of people you trust and send out emails containing malware to everyone in their address books. If you're suspicious of anything coming from your contacts, ask them if it's legitimate before proceeding to open any attachments or follow any links

Check your bank and credit card statements carefully

Be vigilant when using cash machines

  • Move to another machine if someone behind you is behaving suspiciously or attempts to distract you

  • Never leave receipts behind. Keep them until you've checked them against your statements and dispose of them safely, preferably by shredding them

  • Check for signs of tampering, as this could mean that the machine you're using has been illegally fitted with a skimming device

What should I do if I’ve fallen victim to fraud?

Contact us on 04 428 6000 immediately if you think you are or may be a victim of fraud on your Barclays cards or accounts. If you have received a suspicious email that claims to be from us, please forward it to and then delete the email immediately.