Online Fraud

Online Fraud

Protect yourself from online fraud

Here are some of the most common scams and tips on how you can avoid them.


Phishing is a process used by fraudsters in an attempt to acquire your confidential information by sending out emails or other kinds of messages that direct you to bogus websites or phone lines. These emails or messages claim to be from a particular company, so they often look legitimate. But these messages are actually sent by fraudsters, often at random. Any information you disclose on these bogus websites or phone lines is captured by the fraudsters.

You can protect yourself by treating any unsolicited emails or calls that ask for confidential information with suspicion. If in doubt about the validity of a particular message, contact the company that supposedly sent you the message to make sure it’s genuine.


A trojan is a type of malware (malicious software) that is installed on your computer without your knowledge or consent. Typically, a fraudster will send you an email that tries to trick you into following a website link, downloading something or opening an attachment. If you take this action, the trojan is installed.

Trojans are capable of recording your passwords and other personal details by capturing your keystrokes or taking screen shots of sites you visit. These details are then sent to a fraudster. Some trojans actually allow a fraudster to shadow your computer sessions, seeing everything you do.

The best way to protect yourself from trojans is to install firewalls and internet security software on your computer and to keep them up to date.

Money Mules

Since most online fraudsters tend to be based outside the UAE, they need people within the UAE to launder the funds they receive from their scams. The latter are called money mules and they are often innocent victims themselves.

Money mules receive funds into their accounts that fraudsters have stolen. These funds generally come from other victims whose bank accounts have been compromised. The money mules are then encouraged to send the funds to the fraudsters overseas using a wire-transfer service, minus their commission.

Money mules are recruited through a variety of methods, including spam emails, genuine job search websites, email responses to a victim's online CV, instant messaging and newspaper ads. This scam offers you the chance to earn some easy money for a few hours' work each week, but beware: handling money that's been obtained fraudulently is a crime, even if you're not knowingly complicit in the crime. You can protect yourself from getting involved by:

  • Treating any unsolicited job offers with suspicion, especially if the company is based  overseas

  • Verifying the details of any company that you are considering working for

  • Not giving your bank account details to anyone whom you don't know and trust

Remember the golden rule: if it sounds too good to be true, it probably is.

Social Engineering

Social engineering is the act of manipulating people into doing what you want. In terms of online fraud, a fraudster will usually trick people into disclosing their passwords, log-in details or other confidential information. You can protect yourself by:

  • Not disclosing confidential information over the phone unless you're absolutely sure of the caller's identity. If in doubt, ask for the caller's phone number and check it to see that it's genuine

  • Never sending confidential information by email. It can easily be intercepted by a third party, and Barclays will never ask you to email personal details, account information or passwords

  • Keeping your online banking password and secret question answers confidential at all times. Barclays will never ask you to disclose these details


What should I do if I've fallen victim to fraud on my Barclays Account?

Contact us on 04 428 6000 immediately if you think you are or may be a victim of fraud on your Barclays cards or accounts. If you have received a suspicious email that claims to be from us, please forward it to and then delete the email immediately.