Security

Security

Important Information

This important legal information relates to how you use our website, online banking service, and any links we provide to other companies' websites.

Please read the following terms and conditions carefully.

References to "you" or "your" are references to any person accessing this website ("Site").

References to "we", "us" or "our" are references to Barclays Bank PLC.

References to "Barclays Group" are references to us, our parent company and any companies we or our parent company totally or partly own at any time.

Barclays is registered in England. Registered Number: 1026167. Registered Office: 1 Churchill Place, London E14 5HP. Private client banking services are provided by Barclays Bank (Suisse) SA, a Swiss Company regulated by the Swiss Federal Banking Commission. Barclays Bank PLC.

Not all products and services will be available from all locations and there may be restrictions on dealing with residents and nationals of some countries.

Site Terms

These terms and conditions govern your use of this Site and by accessing this Site you agree to be bound by them. Please note that if you are an existing Barclays customer, these terms will apply in addition to those contained in your Customer Terms and Conditions. All Barclays products and services are also subject to separate terms and conditions which govern their use.

We reserve the right to change these terms and conditions at any time without notice by updating this posting and your continued access to or use of this Site will constitute your acceptance of any such changes.

Use of Site

We may in our sole discretion terminate your access to or use of this Site for any reason, including without limitation where we believe that you have not acted in accordance with the terms and conditions of this Site.

Copyright, all rights reserved

The entire content of this Site is subject to copyright with all rights reserved and the information held is for your personal use only. You may not download (all or in part), transmit or modify the Site without our prior permission. However, you may print out part or all of the Site for your own personal use.

Third Party Products and Services

Where we provide hypertext links to third party internet websites, such links are not an endorsement by us of any products or services in such websites. You use such links entirely at your own risk and we accept no responsibility or liability for the content, use or availability of such websites. We have not verified the truth or accuracy of any content of such websites. This Site may also contain some material provided by third parties and we accept no responsibility or liability for the accuracy of such material. No third party is permitted to link any other website to this Site without obtaining our prior written consent.

 

No Offer

Nothing on this Site should be construed as a solicitation or offer, or recommendation, to acquire or dispose of any investment or to engage in any other transaction, or to provide any investment advice or service.

No Warranty or Reliance

Although information provided on this Site has been obtained from sources believed to be reliable, it is provided on an "as is" basis and Barclays Bank PLC does not make any express or implied warranties, representations or endorsements of the information or its merchantability, operation, non-infringement, usefulness, completeness, accuracy, currency or reliability.

Opinions and any other contents at the Site, including these terms and conditions, are provided by Barclays Bank PLC for personal use and informational purposes only and are subject to change without notice.

Nothing contained on the Site constitutes investment, legal, tax or other advice and you should not rely on it to make an investment or other decision. You should obtain relevant and specific professional advice before making any investment decision.

No Liability

We will accept no liability in any event including (without limitation) negligence for any damages or loss of any kind, including (without limitation) direct, indirect, incidental, special or consequential damages, expenses or losses arising out of, or in connection with your use or inability to use the Site, or in connection with any error, omission, defect, computer virus or system failure, or loss of any profit, goodwill or reputation, even if expressly advised of the possibility of such loss or damages, arising out of or in connection with the access of, use of, performance of, browsing in or linking to other sites from this Site.

We reserve the right to modify, suspend or discontinue, temporarily or permanently, the Site or any part of it, with or without notice, at any time. You agree that we shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the Site.

Risk Warnings

In respect of products and services mentioned on this Site, please be aware that past performance does not guarantee or predict future performance and the value of investments can fall as well as rise. As an investor you may not get back the amount invested originally and changes in exchange rates may adversely affect the value or income of any securities or related investments.

You should be aware that in the case of some investments there is no recognised market for them and it may therefore be difficult for you to deal with them or to obtain information about their value or the extent of the risks to which they are exposed.

You should be aware that tax benefits referred to on the Site are those applying under the law at the time of publication and such benefits may change and their availability and value will depend on your individual circumstances. We recommend you seek individually tailored advice.

Governing Law

UAE law governs these terms and conditions and you agree that the UAE Courts shall have exclusive jurisdiction to determine any matter or dispute in connection with or arising out of this Site and these terms and conditions.

This Site is not directed to, nor intended for distribution or use by, any person or entity in any jurisdiction or country where the publication or availability of this Site or such distribution or use would be contrary to local law or regulation. If you choose to access information on this Site, it is your responsibility to comply with the applicable local, national or international laws and any use of this Site in such jurisdictions is entirely at your own risk. For guidance relating to your specific situation, please contact your legal adviser.

Eligibility

Your eligibility as a client of Barclays Bank PLC will be at the sole discretion of Barclays Bank PLC and subject to you satisfying any applicable account opening procedure of Barclays Bank PLC.

Suitability

The products and services mentioned on this Site are not necessarily suitable for your financial circumstances or objectives. If you have any doubts, please seek advice from your Relationship Manager.

Privacy notice statement

Data Protection

We will store and process your information on the Barclays Group computers and in any other way. By "your information" we mean personal and financial information we (a) obtain from you or from third parties (such as joint account holders, credit reference agencies or other organisations when you apply for an account or any other product or service), or (b) learn from the way you use and manage your account(s), from the transactions you make and from the payments which are made to your account(s).

We and other companies in the Barclays Group will use your information to manage your account(s), give you statements and provide our services, for assessment and analysis (including credit and/or behaviour scoring, market and product analysis), and to develop and improve our services to you, for example by informing you about products and services (including those of others) which may be of interest to you (although other members of the Group will only send marketing material to you with your consent).

We will not disclose any such information outside of the Barclays Group except:

to credit reference and fraud prevention agencies and other organisations who may record, use and give out information to other lenders and insurers. The information may be used to make assessments for credit and all types of insurance, for debt tracing and to prevent fraud and money laundering;
to persons acting as our agents under a strict code of confidentiality;
to anyone to whom we transfer or may transfer our rights and duties under your Customer Agreement;
as required by law or regulation.
Otherwise we will keep information about you confidential.

If we transfer your information to a service provider or agent in another country, we will make sure that the service provider or agent agrees to apply the same levels of protection as we are required to apply to information held in the UK and to use your information only for the purpose of providing the service to us.

Collection of Information

Our website may use cookies, i.e. small files which are stored on a user's hard drive, as part of its normal service to enable information about customers and their preferences to be stored and to prevent unauthorised access to a customer's account online. However, we do not use cookies on customers' PCs to monitor an individual's use of the Internet.

Security Notice

Please remember that Internet communications are not secure unless the data being sent is encrypted. We cannot accept any responsibility for the unauthorised access by a third party and/or the corruption of data being sent by individuals to offices of the Barclays Group.

It has always been our policy that if any of our clients are victims of unauthorised access to their accounts, and provided that the customer has not breached our security procedures, we will cover any resulting financial loss which the client may have suffered.

Contacting Us about this Site

If you have any questions or comments about this Site, these terms and conditions or this privacy statement, please contact us either by e-mail or by sending a letter to us at the address set out on the Contact Us pages.

The distribution of this material may be restricted by law in certain jurisdictions. Persons accessing these pages are required to inform themselves about and observe any such restrictions.

Information is sent at your own personal risk. The internet is not a secure system. If you do not wish to receive details of products and services please contact us at the address set out on the Contact Us pages.

We may record or monitor phone calls between us and you so that we can check instructions and make sure that we are meeting our service standards.

Some countries prohibit transmission of encrypted data over telephone lines. Please contact your local embassy to check the country's legal position.

It is the responsibility of the user to ensure that viruses do not enter the system. The Barclays Group assumes no responsibility in this respect.

Complaints Policy

We are committed to providing a high standard of service. However, we do recognise that on occasions problems may arise and we may fall short of your expectations or the service levels to which we aspire. The following explains what you need to do if you are in any way dissatisfied with our service and wish to make a complaint.

We welcome comments on our service. Not only do they help us work to improve our individual service to you, but they also assist the enhancement of our products and services in general, making life easier for all our clients.

How to make a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. To make a complaint, please contact us at the address set out on the Contact Us pages.

Information you need to provide

To help us investigate and resolve the your complaint as quickly as possible, please provide the following information:

Your name and address
A clear description of your concern or complaint
Details of what you would like us to do to resolve the complaint
Copies of any relevant documents
A daytime telephone number and/or address where we can contact you

How we will handle your complaint

We will try to resolve your complaint as quickly as possible. The first step is for us to be clear on the nature of your complaint, and to identify with you what we can do to resolve the issue. The more information you can give us the better.

If we are unable to resolve your complaint quickly, and if we have not already contacted you to agree our proposal for resolving it, we will:

promptly acknowledge any complaint we receive
confirm who will handle your complaint, and how you can contact them (on occasion, to ensure that the most appropriate person reviews your complaint, this may not be the person to whom you complained initially)
If your complaint is particularly complex in nature, we will seek to keep you informed of the progress we are making as our investigations continue. We will aim to investigate your complaint within a maximum of 4 weeks. However, if we are unable to do so, we will send you a written update and will let you know by when we expect to have investigated it.

When we have resolved your complaint, we will write to you with details of the actions we are proposing, or have taken.

If you are still not satisfied...
We aim to resolve all complaints as quickly as possible, and to the complete satisfaction of our clients. If, for whatever reason, you are not satisfied with our response or the handling of your complaint, you should contact the person or department who handled it. They will agree with you an appropriate way forward.