Barclays/Barclaycard

Manage your money easily and conveniently, wherever you may be in the world. Whether it is in the comfort of your home or the privacy of your office, Barclays Online Banking allows you to enjoy a host of banking services at the click of a button.

Account Information

• Register online if you hold a credit card or bank account

• View all your personal accounts online including current and savings accounts, credit cards, loans, mortgage and investments

• View details of all transactions on your accounts

• Download your statements into Adobe Acrobat, MS Excel or Quicken Money to help manage your expenses

• View foreign currency exchange rates

• View product interest rates

• Find out about the latest promotions or special offers.

Make Bill Payments and Transfer Funds

• Pay utility bills and top up your mobile instantly from your current account or credit card

• Make fund transfers internally or externally at any time

• Transfer funds internationally in the currency of your choice

• Pay Barclaycard bills for yourself or a third party.

Apply for Products and Services Online

• Open term deposit accounts

• Order cheque books

• Request for paper statements or download your electronic statements

• Order Managers Cheques

• Set up standing instructions

• Place service requests and correspond with the bank through secure messaging

And much more...

Online Security

Barclays Online Banking is really straightforward to use and our security precautions mean that your money is always kept safe.
We’re using the most advanced security systems to ensure your money & details are kept safe.

• Secure Code, a one time password using SMS, has been developed. It will be sent to you when you undertake certain transactions in order to verify your identity

• 128-bit digital certificate from Verisign for encryption of the Secure Sockets Layer (SSL) session

• Auto-logout if you are inactive for a period or forgot to log out yourself

• Free internet security software to download means you can rest easy knowing your computer is safe to use.

• User name and password that you select yourself and a secret question and answer on login to protect you while using online banking.

For optimal viewing and better usability we recommend the following:

Hardware: Any IBM compatible PC, Apple MAC

Operating system: Windows, Vista, Windows XP, Windows 2000, MAC OS X

Web browser: Microsoft Internet Explorer version 6.0 or above, Mozilla Firefox version 3.0 or above, Safari version 4.0 or above. You can get the latest version of these browsers by visiting their respective websites

Screen resolution: Our websites are best viewed at a screen resolution of 1024 x 768 pixels. If you want to alter of check your current resolution, please refer to your user manual

Barclays Online Banking is built using state-of-the-art technologies that provide a high degree of security. The security infrastructure comprises of firewalls, intrusion detection systems (IDS), besides virus monitoring tools, etc. The security requirements have been implemented and audited by an international consulting firm, using internationally accepted standards and practices.

Online Banking uses 128-bit digital certificate from Verisign for encryption of the Secure Sockets Layer (SSL) session. SSL is the industry standard for encrypted communication and ensures that customers interaction with the Bank over the Internet is secure.

Besides technological solutions, Security is also built into the login process. Online banking enforces the use of a minimum 6 character password including characters (A-Z, a-z) as well as numbers (0-9). We also use secret question / answers to protect your online banking details.

Log in precautions

Online Banking brings you a lot of convenience! Ensure you don't ever have to regret it by following these simple, easy-to-keep tips!

 Log in with caution

• Avoid using shared computers when accessing Barclays Online Banking.

• Avoid logging into Barclays Online Banking or using critical passwords at internet cafes, libraries, and other public sites to avoid the risk of information being copied and re-entered after you leave.

• Change your passwords regularly.

• Contact Barclays immediately if you suspect your Online Banking password has been compromised.

• Use a password on your computer to prevent unauthorised individuals from accessing your information.

• Disable the 'AutoComplete' function within your browser.

• Always remember to log-off Online Banking and close your browser when you have finished.

Never respond to unsolicited emails requesting that you re-validate your personal information or click on a link to a website that requires you to provide your account information. These emails may appear to come from a trusted source, but they are designed to obtain your personal financial information

Always ensure antivirus software, firewalls and other on-line protection security features are installed on your personal computer and kept up to date.

Avoid downloading software such as screen savers, games and other types of programmes from bogus websites which may contain Trojans or phishing viruses that enable hackers to monitor or steal your personal financial details.

How we protect you when using Online Banking?

Secure Code

Your online security is our priority, that’s why we have developed Secure Code, a new security feature that helps us to identify that it is really you making the transactions. Secure Code is a unique code that will be sent to your mobile phone via SMS whenever you use certain features on online banking. You will be prompted to enter the Secure Code on the screen before being able to proceed. The activities that will generate a Secure Code are:

• Registering for Barclays Online banking

• Changing a forgotten password or user name

• Addition of beneficiaries to your registered beneficiaries address book

• On-off transactions to unregistered beneficiaries
  

Virtual Keyboard

The use of Virtual Keyboard on login is one of the security features available to Barclays Online Banking. With a Virtual Keyboard, you can enter your password on screen with the help of your mouse rather than your physical keyboard.

Virtual keyboards are designed to reduce the risk of programs that download themselves to your computer and create keystroke logs that can be used to gain access to your accounts. Keeping your convenience in mind, with Barclays Online Banking you can opt wether to enter your password using the Virtual Keyboard or switch it off. From a security perspective, we recommend that you always use Virtual Keyboard when logging in.

Virtual keyboards are an important component in securing your online banking experience however they do not prevent malicious programs being downloaded to the computer though so you should always have an update to date virus scanner and firewall on your computer.

Our System Security

What should I do if I’ve fallen victim to fraud on my Barclays Account?

Contact us on 04 428 6000 immediately if you think you are or may be a victim of fraud on your Barclays cards or accounts. If you have received a suspicious email that claims to be from us, please forward it to uaefraud@barclays.com and then delete the email immediately. 

Account help

How do I register for Barclays Online Banking?

Registration is easy and can be done online in minutes. You will need the following to hand before you register: Passport number, Your current or savings account number or your credit card number. Also please keep your mobile phone nearby as you will be sent the Secure Code via SMS. Once you have these to hand then visit our registration page and follow the on-screen instructions. 

I was already registered for the previous version of Barclays Online Banking – do I need to register again?

No, if you are already a customer of Barclays Online Banking you will not need to re-register. Your internet banking login credentials have been migrated to the new system so you can use your existing user name and password. You will be asked to reset your secret question and answer combination on your first login. This does not apply to staff who will need to re-register for Barclays Online Banking.

Please note that your existing registered beneficiaries have not been transferred to the new site for security reasons. Unfortunately, if you have not made a note of these beneficiaries we will not be able to retrieve them for you.

I have forgotten my username / password / secret question answer. What should I do? 

If you cannot remember your user name, password or secret question answer, you can retrieve them online via our online banking help section. All you need is your passport number, date of birth, account number and mobile phone to hand.

I have entered my passport number, date of birth and account number to register for Barclays Online Banking, but I am getting an error message.

This typically happens because the details we have on our systems differ from the details you have entered. Please telephone Barclays Phone Banking on 04 428 6000 to check whether your passport number, date of birth and account number are up to date. If your details have changed, you will need to update your details via the customer maintenance process as follows:

• Date of birth: Please provide a copy of your passport to either the branch or Barclays Phone Banking by fax on 04 368 3960
  

• Passport number: Present your passport to any of the branches or service centres
  

• Mobile phone number: Telephone Barclays Phone Banking on 04 428 6000 to change your mobile phone number.
  

What do I need to login to Barclays Online Banking?

To use Barclays Online Banking, you need to ensure that your computer is setup correctly and has the right hardware, operating system and browser. If you don’t have the right set-up, Barclays Online Banking may not work. Here’s a checklist of what you’ll need:

Hardware: Any IBM compatible PC, Apple MAC
Operating system: Windows, Vista, Windows XP, Windows 2000, MAC OS X Web browser: Microsoft Internet Explorer version 6.0 or above, Mozilla Firefox version 3.0 or above, Safari version 4.0 or above. You can get the latest version of these browsers by visiting their respective websites 
Screen resolution: Our websites are best viewed at a screen resolution of 1024 x 768 pixels. If you want to alter of check your current resolution, please refer to your user manual.


I have logged in but I can’t see all my accounts. What should I do?

Please telephone Barclays Phone Banking on 04 428 6000 and ensure your passport number, date of birth and mobile phone number are correctly recorded for both your account and card details. If not, you will need to update your details via the customer maintenance process.


Why does Internet banking sometimes log me out automatically?

If you don’t touch a key or make any action on Online Banking for more than ten minutes, for security purposes, you’ll be automatically logged off. You’ll need to log on again to continue using this service.

Can I change my password?

Yes. As an added security feature, you will have the option of changing your password as often as you feel it is appropriate. This is done through the ‘My profile’ menu within online banking.

I have a non UAE mobile number will the secure code SMS still reach me?

Yes, the SMS will be sent to non UAE mobile numbers so it will still reach you wherever you are.

Is there a maximum limit on the amount I can transfer?

Your online security is our priority so we maintain online transfer limits on each transaction and each day. The transfer limits on Barclays Online Banking are mentioned below:

30,000

You can see an electronic version of your Current, Savings and Barclaycard paper statements through Barclays Online Banking. They include all of the same information that you currently receive on your paper statements:

• Current / Savings account: From the At a Glance page, go to the Current & Savings Account Detail screen by clicking on the relevant account. From the Current & Savings Account Detail screen, click on the third tab called ‘Account Activity’. You will be able to enter the period for which you require a statement. After clicking search you can opt to download the statement in Adobe (PDF), Excel (XLS) or Quiken Money format
  

• Barclaycard account: From the At a Glance page, go to the Credit Card Account Details screen by clicking on your credit card number. From the Credit Card Account Details screen click on the third tab called ‘Statemented Transactions’. You will be able to select the desired statement from the drop down list
  
  

Paying Bills

What bills can I pay via Barclays Online Banking?

You can pay the following utility bills via Barclays Online Banking: Etisalat (Al Wasl, GSM, etc), DEWA, SEWA and ADWEA. SALIK will also be launched during 2011 and many more billers are planned for soon after. You can also pay your own or a friends Barclaycard bill or transfer money to local or international bank accounts at the click of a button. 

How do I pay bills online?

If you need to pay bills or make payments to friends, family and others, you’ll find it easy to perform these through Barclays Online Banking. You’ll need to login to online banking and go to the Transfer & Payments section. You can make payments to registered beneficiaries and also to one off beneficiaries. How you pay a bill or someone depends on whether you want to:

• Pay a bill / someone I have paid before and registered as a beneficiary
  
• Pay a bill / someone I have never paid before or never registered as a beneficiary
  

Under transfer and payments tab, click on ‘Pay a bill’ and follow the onscreen instructions

Security

Is it safe to use ‘Internet Banking?’

Internet banking is a safe and convenient way to manage your money. There is no reason why you cannot use the Internet to bank online. We use industry standard levels of security to protect you. To ensure no one else can access your account remember to click log out each time you finish using online banking, ensure your computer is protected, and follow the precautions within our online security section.

I have just visited your online banking site and it looks different. Is this a genuine site?

We’ve recently updated the look and feel of Barclays Online Banking (www.ae.secure.barclays.com). If you are unsure whether it is the genuine site, double-click the padlock symbol at the bottom of your browser when you login to Barclays Online Banking to ensure the site certificate belongs to Barclays. This will ensure you’re not being duped into entering your details on a ‘fake’ site.

What is the Secure Code?

Your online security is our priority so we have developed Secure Code, a new security feature that helps us to identify that it is really you making the transactions. Secure Code is a unique code that will be sent to your mobile phone via SMS whenever you use certain features on online banking. You will be prompted to enter the Secure Code on the screen before being able to proceed. The activities that will generate a Secure Code are:

Registering for Barclays Online banking
Changing a forgotten password or user name
Addition of beneficiaries to your registered beneficiaries address book
On-off transactions to unregistered beneficiaries

I am not getting the Secure Code. What should I do?

Please check the last 4 digits of your mobile number shown on the Secure Code entry page. If these digits do not correspond to the last 4 digits of your mobile phone number then we have a different mobile number recorded for you on our system. Please telephone Barclays Phone Banking on 04 428 6000 to update your mobile phone number. 

If the mobile number is correct and you do not receive the Secure Code within three minutes you can generate another Secure Code by clicking on ‘Request to generate another Secure Code’ on screen. If the SMS still does not reach you please contact Barclays Phone Banking for technical support.

What is a Virtual Keyboard and how does it protect me?

The use of Virtual Keyboard is one of the new security features introduced to Barclays Online Banking. With a Virtual Keyboard, you can enter your password on screen with the help of your mouse rather than your physical keyboard.

Virtual keyboards are designed to reduce the risk of programs that download themselves to your computer and create keystroke logs that can be used to gain access to your accounts. Keeping your convenience in mind, with Barclays Online Banking you can opt to enter your password using the Virtual Keyboard or switch it off. From a security perspective, we recommend that you always use Virtual Keyboard when logging in.

Virtual keyboards are an important component in securing your online banking experience however they do not prevent malicious programs being downloaded to the computer though so you should always have an update to date virus scanner and firewall on your computer.

What if someone else knows my User ID/ Password/Secret Question information?

If you think that someone else knows your Password/Secret question information then you need to change them immediately. Your password and secret question information are the key to your security as the system matches them to our records to check your identity. Changing your password/secret question information will mean that no one else can access your account, even if they know your user ID. You may want to check your account statement to see if any unauthorized transactions have taken place.

If you think any unauthorized transactions have taken place, please call our Call Centre on 04 4286000 within UAE or +971 4 4286000 from outside UAE or email our fraud team on uaefraud@barclays,com.

General

Is there a charge for Online Banking?

Our online banking service is currently free of charge. Various services such as Cheque book issue, Manager’s cheque request and Adhoc Statement will be charged as per the Schedule of Charges. 

What features are available within Barclays Online Banking?

The Barclay’s online banking service has many great features and benefits. For instance, you can:

• Register through the site for Barclays Online Banking; 

• Register and use this new tool if you are a Barclaycard account holder and don’t hold a current account with Barclays; 

• Reset your password and query your user name online;

• View all your accounts under one login including Barclaycard and investment accounts;

• Pay your utility bills (DEWA, SEWA, ADWEA and Etisalat) from your Barclaycard, current or saving accounts;

• Transfer money to anywhere in the world at the click of a button;

• View your Barclaycard statements. Pay either your or a friend’s Barclaycard bill; 

• Open term deposit accounts at the click of a button;

• And much, much more!

What do I need to login to Barclays Online Banking?

To use Barclays Online Banking, you need to ensure that your computer is setup correctly and has the right hardware, operating system and browser. If you don’t have the right set-up, Barclays Online Banking may not work. Here’s a checklist of what you’ll need:

Hardware: Any IBM compatible PC, Apple MAC

Operating system: Windows, Vista, Windows XP, Windows 2000, MAC OS X

Web browser: Microsoft Internet Explorer version 6.0 or above, Mozilla Firefox version 3.0 or above, Safari version 4.0 or above. You can get the latest version of these browsers by visiting their respective websites

Screen resolution: Our websites are best viewed at a screen resolution of 1024 x 768 pixels. If you want to alter of check your current resolution, please refer to your user manual

How do I move or navigate around Barclays Online Banking?

Using Barclays Online Banking is easy:

• Visit the online banking sitemap to get a view of all the features available to you. The sitemap can be found under ‘Customer Service’ or ‘My Profile’

• Get back to your ‘at a glance’ page, which displays a summary of all your accounts, at anytime by clicking on Accounts & Transactions or the Quick Access drop down menu on the right hand side of every page
  
  

Further help

What do I do if I find an issue or if something doesn’t work and I want to give my feedback on the service?

We believe that this updated service will provide us with one of the more innovative and effective Barclays Online Banking tools in the market. We are keen however to hear from you as to how effective you think it is. We will use your feedback to fine tune our latest offering. Please send us your feedback by email to: UAEInternet.support@barclays.com

How do I get further help using Online Banking?

You can contact us via Barclays Phone Banking on 04 428 6000 or write to us through Secure Mail on online Banking.