You said; we did

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At Barclays in the UAE we take great pride in putting our customers at the heart of everything we do. That’s why we’re always interested to hear feedback from you, our customers, so that we can make changes to better satisfy your needs.

Following your feedback, we have implemented the following:

- Updates to Online Banking

Our latest release of Online Banking features a range of new innovative features we have added based on your feedback and to improve your banking experience including a credit card spend analyser, automated bill payments, a new easier to use interface, credit card e-statement subscription and SMS alerts registration.

- Updates to Mobile and Tablet Banking

Our latest version of Mobile and Tablet Banking allows you to:
Transfer funds to other banks (Local and International)
View your investment account details
Order a cheque book
Purchase a managers cheque
View Barclaycard dining and easy instalment offers

Above all, you can now view your credit card statements and recent transaction history.

- Launch of Mobile and Tablet Banking

You told us you needed to be able to manage your money on the move. Our new Mobile and Tablet Banking service puts your bank account at your fingertips – wherever you are in the world and at any time.

- Launch of SMS Alert Service

You told us that you wanted to be able to track your account activity more easily. With our new SMS Alert service you have greater visibility than ever of what’s leaving your bank account.

- Enhanced utility bill payment

We also heard that you wanted an increased functionality of online services. We are pleased to have launched an enhanced utility bill payment service which means that you can now top up your SALIK, as well as your Etisalat, DEWA, SEWA and ADWEA utility bills, whilst online.

- Improved Secure responses

We received some feedback to let us know that our secure online responses needed improving. We are pleased to let you know that we have looked into this process and have made changes which mean that you will receive more efficient and comprehensive responses in future.

We are constantly seeking ways to enhance your banking experience with us so please continue to let us know what you think. You can do this by sending us a message from your Online Banking account, sending us an email to
feedback.uae@barclays.com or by giving us a call on +971 (0)4 428 6000.